David Walton

understanding the emotional dynamics at work in the situ

Emotional intelligence is an assortment of mental abilities and skills that can help you to successfully manage both yourself and the demands of working with others.
Developing your own EI enables you to:
Know yourself reasonably well
Control your own emotions
Show empathy with the feelings of others
Use social skills in an effective as well as simply pleasant way.
This involves:
Mindfulness: being aware – understanding yourself and others
Being in control of your own thoughts, emotions and needs
Being positive and self-motivated particularly in the face of setbacks
Using empathy: being able to put yourself in others’ shoes

Communicating effectively to build productive and positive relationships
Using emotional reasoning: being able to use emotions to enhance rather than restrict your thinking.