Service Design: From Insight to Implementation

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Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

Ova knjiga je trenutno nedostupna

347 tiskanih stranica

Objavljeno prvi puta: 2013
Godina izdanja: 2013

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Jorge Vazquez Trujilloje citiraoprije 4 godine
into three primary spheres: care, response, and access.
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Jorge Vazquez Trujilloje citiraoprije 4 godine
Core service offerings can be grouped
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Jorge Vazquez Trujilloje citiraoprije 4 godine
In the service economy, services can be redesigned on a continuing basis to keep a competitive edge in the market.
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